Privacy Policy – The Moreau Sisters

At The Moreau Sisters, we place great importance on protecting the personal data of our customers. This Privacy Policy explains how personal data is collected, used and protected.

By using our services, you agree to the practices described in this Privacy Policy.

Collection of Personal Data

The Moreau Sisters collects various categories of personal data to provide you with the best possible shopping experience.

This may include the following information:

• First and last name

• Delivery and billing address

• Email address

• Telephone number

• Payment information

Use of Personal Data

The Moreau Sisters processes personal data exclusively on the legal bases provided for under Article 6 of the UK General Data Protection Regulation (UK GDPR).

The main legal bases include:

• Performance of a contract: Processing orders, handling payments and providing customer service

• Consent: Sending newsletters and marketing communications

• Legal obligation: Complying with legal, tax and accounting obligations

• Legitimate interests: Preventing fraud and improving our website and services

Third-Party Service Providers

To provide our services, The Moreau Sisters works with carefully selected partners who may process certain personal data on our behalf.

These may include:

• Shopify for hosting and managing our online store

• Payment service providers such as Shopify Payments, PayPal, Klarna or Stripe

• Shipping and logistics service providers

• Analytics and marketing service providers

Where required, UK GDPR-compliant agreements are established with the relevant partners to ensure the protection of personal data.

Purpose of Data Processing

The collected data is primarily used for the following purposes:

• Processing and shipping orders

• Processing payments and preventing fraud

• Communicating with customers regarding their orders

• Improving our customer service

• Sending information about new products, offers and promotions with the customer's consent

Sharing of Personal Data

The Moreau Sisters does not sell or rent its customers' personal data.

However, certain data may be shared in the following circumstances:

• With payment, shipping and logistics service providers where necessary to fulfil an order

• Where required by law

• To protect the rights, safety or property of The Moreau Sisters, its customers or the public

Data Security

The Moreau Sisters implements appropriate technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

These measures include:

• The use of secure and encrypted payment technologies

• Restricting access to personal data to authorised individuals

Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, as well as to comply with applicable legal, tax and accounting obligations.

Customer Rights

Under applicable data protection regulations, customers have the following rights:

• The right to access their personal data

• The right to correct inaccurate or incomplete data

• The right to request the deletion of personal data

• The right to withdraw previously given consent at any time

Cookies and Similar Technologies

The Moreau Sisters uses cookies and similar technologies to improve the user experience on our website.

Cookies allow us, among other things, to store customer preferences and analyse how our website is used.

Customers can change their browser settings to reject cookies. However, certain website features may not function properly as a result.

Changes to This Privacy Policy

The Moreau Sisters reserves the right to update this Privacy Policy at any time.

Any changes will be published on this page together with the corresponding update date.

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights regarding the protection of your personal data, please contact us at:

Email: contact@themoreausisters.com

Data processing and advertising services are managed by Logos Ecom LLC.

The Moreau Sisters is committed to protecting the confidentiality and security of its customers' personal data.