Terms & Conditions – The Moreau Sisters

Article 1 – Scope

1.1 These Terms and Conditions apply to all products offered by The Moreau Sisters and to all distance selling contracts concluded between The Moreau Sisters and a consumer.

1.2 Before the contract is concluded, these Terms and Conditions will be made available to the consumer electronically.

Article 2 – Nature of Sales

2.1 The Moreau Sisters sells products through an international dropshipping model.

2.2 Products are shipped directly by third-party suppliers based outside the United Kingdom.

2.3 The Moreau Sisters does not maintain its own physical inventory and does not act as a carrier or freight forwarder.

Article 3 – The Offer

3.1 The offer contains a clear and accurate description of the products offered.

3.2 Obvious errors or mistakes in the offer are not binding on The Moreau Sisters.

3.3 Product images and illustrations are provided for illustrative purposes only and may differ in certain respects from the actual product delivered.

Article 4 – Formation of the Contract

4.1 The contract is concluded when the consumer accepts the offer and fulfils the conditions specified therein.

4.2 After placing an order, the consumer will receive an electronic order confirmation.

Article 5 – Prices

5.1 The price displayed on the website represents the fixed product price payable by the consumer to The Moreau Sisters.

5.2 The Moreau Sisters does not charge separate shipping or delivery fees.

5.3 As products are shipped from outside the United Kingdom, additional import charges may be imposed by customs authorities or carriers. These may include import VAT, customs duties and administrative or customs clearance fees.

5.4 These import charges are not included in the product price and are not collected by The Moreau Sisters. Where applicable, they must be paid directly to the carrier or the relevant customs authorities upon delivery.

5.5 Before placing an order, the consumer will be informed that additional import charges may apply.

Article 6 – Delivery

6.1 Products are shipped internationally to the delivery address provided by the consumer.

6.2 Delivery is carried out through international shipping, whereby import VAT, customs duties and other import-related charges are neither prepaid by The Moreau Sisters nor included in the product price.

6.3 This delivery arrangement is commonly referred to as "Delivered at Place" (DAP) under Incoterms 2020, or "Delivered Duty Unpaid" (DDU) under Incoterms 2000. These terms are used solely to indicate that import charges are neither prepaid nor collected by The Moreau Sisters. The consumer's statutory rights are not restricted or affected.

6.4 The risk of loss of or damage to the goods passes to the consumer once the consumer has taken physical possession of the goods.

6.5 Delivery will take place within a maximum period of 30 days from the conclusion of the contract, unless expressly agreed otherwise.

Article 7 – Customs and Import Charges

7.1 For international shipments, the consumer may be required to pay import VAT, customs duties and additional charges imposed by customs authorities or carriers upon delivery.

7.2 The Moreau Sisters does not act as the official importer, customs declarant or tax representative.

7.3 If a parcel is refused due to non-payment of import charges, The Moreau Sisters may deduct the direct and demonstrable costs resulting from such refusal from any applicable refund. These may include return shipping costs, disposal costs and fees charged by third parties, to the extent permitted by applicable law.

Article 8 – Payment Reporting Compliance

Since 2024, payment service providers operating within the European Union have been required, under European regulations, to collect and report certain data relating to cross-border payment transactions through CESOP (Central Electronic System of Payment Information).

Businesses must comply with applicable regulations that may affect the collection and reporting of certain transactions.

Article 9 – Right of Cancellation

9.1 The consumer has the right to withdraw from the contract within 30 days of receiving the goods, without providing any reason.

9.2 If the consumer exercises their right of cancellation, they are responsible for the direct costs of returning the goods.

9.3 Import VAT, customs duties and customs clearance or administrative fees are not amounts collected by The Moreau Sisters and therefore cannot be refunded by The Moreau Sisters.

9.4 The amount paid by the consumer to The Moreau Sisters for the product will be refunded within 14 days of receiving the cancellation notice. However, The Moreau Sisters may withhold the refund until The Moreau Sisters or its supplier has received the returned goods, or until the consumer has provided proof of return, whichever occurs first.

Article 10 – Exclusions from the Right of Cancellation

The right of cancellation is excluded only in cases permitted by law, particularly for:

• Goods made to the customer's specifications or clearly personalised;

• Sealed goods that are not suitable for return for health protection or hygiene reasons, where the seal has been removed after delivery.

Article 11 – Product Conformity and Statutory Rights

11.1 The Moreau Sisters guarantees that products comply with the contract and applicable statutory requirements regarding product conformity.

11.2 Consumers retain all statutory rights available to them under applicable law, including the Consumer Rights Act 2015 in the United Kingdom.

11.3 Reporting a defect within a reasonable period after discovering it does not affect the consumer's statutory rights.

Article 12 – Liability

12.1 To the extent permitted by law, The Moreau Sisters shall not be liable for delays caused by customs authorities or carriers, or for fees and charges imposed by third parties in connection with imports.

12.2 To the extent permitted by law, the liability of The Moreau Sisters shall be limited to the amount paid by the consumer to The Moreau Sisters for the relevant product.

12.3 Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Article 13 – Complaints Procedure

13.1 Complaints relating to the performance of the contract must be submitted in writing to our customer service team.

Email: contact@themoreausisters.com

13.2 The Moreau Sisters will respond to complaints within 14 days of receipt. If a longer processing period is required, the consumer will be informed accordingly.

Article 14 – Governing Law and Dispute Resolution

14.1 This contract is governed by the laws of England and Wales.

14.2 This choice of law does not affect any mandatory consumer protection provisions applicable in the consumer's country of residence.

14.3 Disputes may be brought before the competent courts, including:

• The competent court in the consumer's place of residence, where applicable; and/or

• The competent courts of England and Wales, where jurisdiction is established by law.

Article 15 – Amendments

The Moreau Sisters reserves the right to amend these Terms and Conditions. The most recent version shall apply, subject to the terms agreed at the time of purchase.

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